Quality Reflections: From Chaos to Profit
Transforming Glazing Operations with GlassManager
Client Overview
Quality Reflections
Quality Reflections is a commercial and residential glass installation company that needed to modernize its operations. Disconnected systems and manual processes kept them in the dark, hindering growth and profitability. After adopting GlassManager, they gained real-time visibility, optimized scheduling, and accelerated accounting workflows. The centralized platform streamlined communication across teams, reduced costly errors, and provided the insights needed to make faster, more informed business decisions.
The Challenge: Operational Gaps and Disconnected Systems
For years, Quality Reflections juggled spreadsheets, email threads and QuickBooks Desktop. Without a unified platform, materials were missing on job sites, invoices went unsent and field crews lacked visibility into job progress. At one point, over $1.5 million in uncollected invoices sat unnoticed in QuickBooks—accounting knew, but operations did not. The result was chaotic communication and no clear way to measure performance or profitability.
Key Pain Points
- Disconnected tools required constant manual syncing and re‑entry of data
- Lack of real‑time visibility into job progress and installer activity
- Missed materials and delayed invoices created customer frustration
- Millions of dollars in uncollected invoices hidden in accounting but invisible to operations
The Solution: Centralizing with GlassManager
Quality Reflections decided to replace their patchwork of tools with a single platform. GlassManager provided a solution designed for glazing contractors with a seamless QuickBooks integration. By centralizing projects, scheduling and accounting in one system, data now flows automatically.
Key Solution Features
- Unified operations combining estimates, scheduling, and job management into one centralized platform
- Real-time QuickBooks sync updating accounting data instantly to ensure accuracy and save time
- Task-based tracking, with mobile clock-in/out by task for accurate costing and visibility
- Profitability reports track project costs, collections, and progress to deliver instant insights
The Results: Real‑Time Visibility & Operational Control
Quality Reflections quickly saw the benefits of a unified system. Accounting reconciliations that used to take 2–3 weeks now take just 2–3 days after month‑end. Crew scheduling moved from the heads of a few superintendents to a shared calendar that plans installations daily or weekly, eliminating idle time. Field crews now clock in and out of specific tasks rather than general shop time, allowing management to see where time is spent and which projects are profitable.
Key Results
- Month‑end reconciliation time reduced from weeks to days
- Strategic scheduling with a shared task calendar decreased costly idle time
- Enhanced accountability and communication between accounting, operations and field teams
What Our Clients Are Saying
“GlassManager helped us go from red to green. It’s the backbone of our evolving operation.”
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