Silver State Glass’s Digital Transformation
Modernizing a 70-Year-Old Glass Shop
Client Overview
Silver State Glass & Mirror Co.
Silver State Glass & Mirror is a long-standing glass installation company serving the greater Las Vegas area since 1953. After decades of relying on outdated, disconnected processes, they modernized operations with GlassManager—cutting quote times from two weeks to minutes, doubling revenue, improving employee retention, and increasing customer confidence through better communication and documentation.
The Challenge: Siloed Data & Bottlenecks
Silver State Glass was struggling with manual processes that couldn't keep up with their growth. Projects were frequently delayed, customers were being forgotten about, and profit margins were shrinking due to inefficiencies.
Key Pain Points
- Operations tied to paper forms and six boxes of printed orders each month
- Siloed spreadsheets—none of which communicated—creating disorganization
- Quote turnaround stretched to two weeks, losing inquiries and sales
- Separate billing, scheduling, and inventory systems causing daily bottlenecks
The Solution: Complete Digital Transformation
Silver State Glass implemented GlassManager's comprehensive glass software, transforming every aspect of their operations from estimates to scheduling. The team found the platform to be intuitive, comprehensive, and efficient offering all the essential tools needed to streamline their operations.
Key Solution Features
- 171,000 parts imported into inventory during implementation
- Intuitive, user-friendly platform with seamless onboarding
- Hands-on support and training for efficient employee onboarding
- Ongoing personalized support, implementing customer suggestions for continuous improvement
The Results: Increased Efficiency, Revenue Growth, and Peace of Mind
After implementing GlassManager, Silver State Glass achieved remarkable operational and financial gains, transforming project delivery and customer satisfaction.
Key Results
- Revenue doubled through streamlined operations and faster service
- Employee satisfaction and retention improved with reduced stress levels
- Customer confidence strengthened with photo documentation and clear communication
What Our Clients Are Saying
"GlassManager saves us money. We're much more organized and our turnaround time is within minutes. You really want us to succeed, because our success is your success."
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